The Stone

I have been a regular customer here for over a year now because of their consistent prices on concentrates and the variety of 2 gram disposables. Just like their prices, they have maintained consistent quality in their products, until my last purchase, a few weeks ago. I ordered 2x 2g disposables. I got home and opened up the first one and from the first puff, there was something off. When I checked the label, I saw (flavored) next to the strain name. 'Flavored' is very misleading, as that first hit instantly set into my chest like a lung infection. As if that weren't enough, the exhale tasted like chemical cleaner, and the inhale made me feel like I had been punched in the chest. Just sharing the experience to hopefully saving someone from making the grave mistake of purchasing one of these 'flavored' vapes, just stick to the non-flavored options.

Very disappointing experience. I attempted to exchange a product that I had just purchased, only to be told that exchanges are not allowed — despite the fact that multiple customers (including regulars) have been exchanging products the same way for quite some time. What’s frustrating is not even the policy itself, but the lack of transparency and consistency. There was no communication about how a lot of people are returning the specific product I bought. There’s no clear signage about exchanging refunds If a policy exists, it should be applied consistently and communicated up front, not enforced selectively after the fact. Customer service felt dismissive rather than helpful, and there was no effort to acknowledge the confusion caused by how exchanges have clearly been handled in the past. I wouldn’t recommend this Shop to anyone. Poor products even worse staff. Ask very specific questions before buying, because what’s allowed seems to depend on who you are or who’s working that day. That’s not how a professional business should operate.

Don’t waste your money!! The carts are always defective! & it’s always a run around trying to get a replacement! I will never give them one more dime! Bought 5 carts & new battery…..2 carts were so bad they roasted my throat, tasted like chemicals, and left me with a headache! Went to replace them, almost completely full might I add. And because the carts coil was turning on they wouldnt replace them! 🤣 That was my last straw. The company is only there to take your money not to provide an even a product or service!

Not a paid review. Great selection but none of their weed smelled like anything. I pity bought. The weed I got was top shelf for them and is Mids at best.

Been a loyal customer for years. I asked multiple times if they could please carry the Great White Shark strain—was ignored every single time. Normally, I would forgive that, but what happened on July 27, 2025 crossed the line. I called July 26 at 8:45 PM, calmly explaining that my vape pen was leaking and asked if it could be replaced. I was told no problem—that I didn’t need original packaging or receipt, just bring in what I had. So I did. When I arrived, they changed the story, gaslit me, and bait-and-switched me at the counter. They said: “Oh, well, since you used half, we’ll only charge you half to replace it.” Excuse me? It’s not my fault the cartridge was faulty and leaked. I paid full price for a defective product, lost medicine, and came all the way down on a limited income, only to be manipulated after confirming terms by phone. That is not just unethical—it may be illegal under multiple statutes: ⸻ 📜 LEGAL VIOLATIONS I’M REPORTING: • ADA Title II – 28 CFR § 35.130 → You denied me equal opportunity after giving phone-based accommodation for a disability-related replacement visit. • ADA Title II – 28 CFR § 35.134 → Retaliation for asserting rights or expecting fair service = federal civil rights violation. • Colorado Consumer Protection Act – C.R.S. § 6-1-105(1)(e), (g) → False advertising and bait-and-switch conduct. You gave one policy on the phone, and switched it in person. • C.R.S. § 13-21-109 → Refusing to refund or replace defective products can trigger triple damages in certain cases. ⸻ 📢 You don’t get to scam disabled people on fixed incomes and then call it “policy.” That was medical discrimination + bait-and-switch retail abuse. I’m documenting this incident with timestamped receipts, cartridge photos, and ADA civil rights forms. Your own lawyers should be ashamed. You created an inaccessible and retaliatory experience for a disabled customer who followed all instructions and called ahead in good faith. ⸻ [As a disabled ADA-protected customer, I assert my right to full accommodation under 28 CFR § 36.303 and § 35.160. Any further retaliation or denial of access will be reported to the Marijuana Enforcement Division and ADA Civil Rights Division.] [Asking me to pay again after I already paid full price is predatory. I called the night before. I was told clearly: ‘Just bring the cartridge — no need for receipt or packaging, no charge needed.’ I still brought everything anyway. Then you flip the script and try to charge me half the cost of a product that leaked and failed? That’s not customer service. That’s exploitation. You don’t offer a replacement, then guilt-trip or upsell a vulnerable customer for something they didn’t break. You don’t confirm help over the phone, then change the terms when I show up with a disability, exhausted, and hungry. This is deceptive, disarming business behavior. I didn’t ask for favors. I asked for what I paid for. Stop exploiting people on a budget just trying to manage chronic pain and hunger through the only method left to survive.” [**“$9.47 for a Sour Apple 1g distillate — I got less than half before it leaked everywhere. I came in with the product, receipt, and packaging, after confirming over the phone I’d get a free replacement. Instead, they switched up last-minute and told me I’d have to pay again. That’s not customer service. That’s exploitation. You don’t promise to help a disabled, exhausted, hungry customer — then guilt-trip or upsell them when they show up. That’s deceptive, disarming, and predatory. I didn’t ask for a favor. I asked to receive what I paid for.”**] Be honest with your customers. Don’t lie over the phone. Don’t penalize poor people for faulty merchandise. And don’t think disabled customers won’t call out your discrimination. Signed, Smu. A long-term customer who expected decency — and got legal ammunition instead.