The Good Cannabis Company

We placed an online order at 6:23 pm. The website (we ordered through the dutchie platform) advertises 20-30 minute delivery. At 7:39 with no delivery yet, we figured something might be going wrong, so we called to check on the status of the order and the employee on the other end assured us we would be the next order to leave the building, estimating it would be about another half hour. Another hour goes by. At 8:40, we call again, but it goes to voicemail twice. We check the delivery hours in the website, and it says deliveries stop at 8:00, so we assumed our order simply wasn’t coming. I hopped in the shower around 9:30 only to be interrupted by a phone call saying the delivery had arrived and needed to be collected. The courier seemed apologetic that I was soaking wet when collecting the delivery and said “it’s a busy night”. I have never felt compelled to leave a negative review on a local business, but this, in my view, is unacceptable. If an order placed at 6:30 will not arrive until three hours later, that needs to be communicated clearly to customers ahead of time. Really hope that our experience was an outlier and that this was truly an exceptionally busy night, but if not, very disappointing.

Lovely staff! Quick service and very knowledgeable. I really appreciate their recommendations and they carry a wide variety of products.

I have shopped here many times and have always found the staff helpful. This store is also well stocked and has reasonable prices.

Very knowledgeable staff. When I asked for something particular, they gave me 3 different options. They were also extremely friendly and very honest about their product. I don't need to go to the franchises as they are all have the same product while The Good has higher quality product. I will be only going there from now on.

I ADORE this store! The staff is always excellent in their knowledge and service standards. I've had an amazing experience every time i've gone in. My favourite part other than the amazing staff: the really cool antique ash tray i got :)