Story Cannabis Dispensary McDowell

Riley has been the best costumer service representative I've ever delt with, she makes me feel welcomed and excited everytime I come in, she deserves a raise!!

I’ve had repeated negative experiences at this dispensary, and at this point it needs to be said publicly. I’ve placed online orders multiple times and arrived before receiving a “ready for pickup” notification. There is nothing on the website or during checkout that states your order cannot be prepared if you arrive early. Instead of explaining or helping, staff consistently respond with attitude, dismissiveness, and zero effort to resolve the issue. This is not a one-time situation — it happens every single visit. The treatment I receive feels unwelcoming and targeted, and it’s uncomfortable to be spoken to the way I am when I’ve done nothing wrong as a customer. If there is a policy regarding online orders, it needs to be clearly stated and applied respectfully. Poor communication does not justify poor customer service. I spend my money where I’m treated with respect. Until this location addresses staff behavior and customer service standards, I can’t recommend it.

Probably the worst dispensary experience I’ve had. Didn’t honor any of the discounts they had on their website. Was out of multiple products after I decided I would buy something else. Extremely rude, especially the old lady, almost felt like she was berating me. Can’t believe how bad this experience was since I’ve gone to multiple dispensaries in AZ and have even gone here once before. Do not think I will ever return after they tried to sell me dark oxidized cart for 60$. Absurd

Budtender Crystal This review is unintentionally late. Sorry Thank you for the high quality service you provided the day's that my girl and I came in. The quick in and out time was exceptional and the strains you recommended for replacing items I/we wanted (but didn't get because of my ignoring the warning they were going fast), won't happen again but great strains, thank you. I hope that if I'm going to be missing items that I wish to purchase I get you as my tenders so that you can guide me to Great recommendations. Thank you again.

Best place in town! Costumer service top notch. Flower and price you cant find any where else. STORY has the best quality bud and service. Riley is always so friendly and really knowledgeable she deserves a early Christmas 🎄. Thank you STORY for keeping your Costumers happy.