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What customers say about this dispensary
5 reviews
Very hit and miss with the staff. Most are very friendly and helpful, while there's one guy who is completely useless and borderline aggressive. This guy will deny having something in stock without even checking (despite it being listed as in-stock on the website) and will even deny carrying the product line. I assume he's just too lazy to walk to 10 steps to the back? He will argue about THC:CBD concentrations of products (again, despite the information being clearly listed on the website AND visible on products). Once he's in a bad mood especially after being proved wrong he will just refuse to serve you. If you're lucky and he's not around, you'll have a decent experience. That being said, there are plenty of other places to go without having to risk the hassle.
Andrew Mckay
9 months ago
I went in on the afternoon of Sunday May 11th/25 to get some CBD cream for restless leg syndrome. I have never used cannabis products before, or ever been in a dispensary but the pain from my RLS is so bad I was absolutely willing to give it a shot. My mother had used some CBD cream for arthritis and said it worked wonders so this sounded like the perfect solution. We were out for Mother's Day so I popped in quickly to grab some so I'd have relief for that night. There was a tall man with a beard and baseball cap and a small woman behind the counter. The woman was VERY insistent I get bath bombs instead. I said I would prefer a cream as I don't have time to take a hot bath every night and this was a nightly (and very painful) occurance. "Oh I know all about Restless Leg, trust me. The cream would only help if you need a break through. You really need the bath bombs." Basically the whole interaction with her just absolutely rubbed me the wrong way. I know I don't know anything about cannabis but I knew I wanted a cream and she made me feel like an idiot for even asking. Meanwhile the fellow with the beard told me they had 2 creams available, one as a regular cream and one as a roll-on stick. I asked about the prices for each one and how much product was in each. He said they both had the _same_ amount of material and were roughly the _same_ price so I went with the stick. I have pets so I thought using the stick would help keep the product off my hands. Unfortunately, although it smelled very pleasant (cinnamon and ginger) it did absolutely nothing for the pain that night. I pulled up the website for Dream Cannabis this afternoon (May 12) only to discover that the stick I was sold was only 30g with 550mg of CBD per bottle while the only cream that looked like it matched what I was offered (and was similar in price to the stick I purchased) was 100g of _2000mg_ CBD per bottle. Not only 3 TIMES more product but way more CBD! So I don't know how he could possibly tell me they were the same size for the same price! He also, after hearing my entire conversation with the short woman, made no comment or suggestion as to which would be the better product as far as a painkiller was concerned. So now I'm out $45, with a useless product, and facing another night of pain and no sleep because I was given bad advice. If I go get the cream I should have gotten in the first place, I'm out another $45 and at this point I don't even WANT to step foot in the store again because I don't want to have to deal with that woman again! Her parting suggestion as I was finishing my transaction was to tie a sock tourniquet-tight around my leg to stop the pain, which didn't make me want to trust her advice on anything else! Oh and the bath bombs she suggested? 200mg CBD per 3/pk at $33 + tax according to the website. For what would amount to only 3 nights of relief IF they worked at all, which I doubt.
Kate Daley
9 months ago
I live nearby and generally like the store. Good variety, not crazy prices - a generally good experience. BUT there’s this one staff member, a shorter lady, who makes me avoid this store. Her attitude is rude and often condescending. She isn’t particularly knowledgeable either it seems as she’s recommended the wrong product (asked for a sativa, was given an indica). Understandable for a new employee but that’s not the case here. I’d like to rate this place 5-stars but this sort of customer service kills the experience.
John
10 months ago
Delicious little saucy diamonds, scrumptuous slabs of shatter, the livest resin that ever done did it, and they sure are all nice and flowery. All served up by an extremely knowledgeable and helpful band of characters. Seb, Beardy, Buttercup, nodabs, and Mr. Enthusiasm have you covered for all things dabblie and smokable, and also the incredibly nice lady who refers to everyone exclusively as hun makes everything feel very much like the Cheers themesong is playing softly in the background.... it's a warm, familiar feeling. This is sooooo far beyond the best shop in the city that it's almost silly. I pass 4 shops to come here, 100% recommend!
ePiL3PTiC PoNy
2 years ago
Very friendly, welcoming staff wide range of products that they seem very knowledgable about. They always have great sales. Guy told me: to paraphrase he likes to bring the really pricey ones down to a level where everyone at everyb income level has the same opportunity to try quality stuff/variety..... Which was amazing philosophy you hear from you dispensary I've been to many different ones and they beat price every time. Do they are my most recommended place *They have new stock every Thursday/ they change their sales up every Thursday
Tyr “Fenris” Odinnson
3 years ago
250 Greenbank Road, K2H 8X4, Ottawa, K2H 8X4
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