Bud Room

Love to shop here!! The staff are always super friendly, helpful,, quick to make jokes and they've got the best selection and prices in Ottawa! ❤️❤️

The product taste and quality is very inconsistent. The staff are always very friendly and helpful, but sometimes the weight can be very very long. The worst part is they leave you waiting behind a rope at the door so you're not even certain. They know you're waiting there. They can be extremely busy and I've waited upwards of 20 to 25 minutes before even getting into the store. I find that the inconsistency in the products was getting worse. I was also told by another location that any product that's more popular the price will go up and you should pay for a membership so that doesn't happen. Pay for a membership so that doesn't happen.

TLDR: The assistant manager is blatantly homophobic, don’t shop here if you care about that kinda thing/are gay lol I just went in to buy something for my boyfriend and had the worst time, never coming back! Was being helped by an employee, wanted to set up an account and casually mentioned “aw it’s a shame I probably can’t use my boyfriend’s information for the account since he’s not here, right? I’m buying for him” when the assistant manager popped out from the back and took on a very weird agressive tone with me, going “you can’t do that. You can’t buy for your Friend but if you want to get something for your Friend this one time we’ll let you” So I guess I appreciate the bending of this supposed rule but I’ve never had this experience anywhere before so I doubt this is even a law (because truly if I’m buying for my boyfriend and he’s a minor you should be calling the cops for a different reason lol) but even if it is a legitimate law or policy, I was so uncomfortable and felt legitimately unsafe with the way she spoke to me after I made it clear I was gay. Again, I do this all the time, no budtender or manager has every spoken to me like that before. If it were up to me, she’d lose her job. 0/0 wouldn’t recommend this location to anyone

Would’ve been wonderful if there was a sign on the door, or an updated in Google or even a note on your website stating the store is closed until 12pm on Remembrance day. Had a pickup order and waited 30 mins. Saw many customers come and go as well disappointed.

Spent 72$ to be told that their system didn't take the order. So I have to wait 24hr to get my money back AND walk out empty handed. Recommend other locations, not this one. EDIT: Went back Monday, still don't have my money, nor could they find my order in the system. So now I'll have to wait a week before getting my money back, and still couldn't compensate with weed or anything. Avoid this location. Edit 2: from Sept 5 to Sept 22nd, they still haven't been able to reimburse their error. Three weeks is absolutely ridiculous.